FREQUENT ASKED QUESTIONS
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How do I book my event?
Add your items/package in the hire section to the cart. In the checkout add your booking date and confirm your enquiry. We will then be in touch with you within 24 hours to confirm your order.
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What are the options for pickup/delivery of hire items?
We can deliver your hire items & catering, setup our beautiful high tea food and drinks service tables and then return to pickup items after your event to take the stress out of your day.
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Alternatively, you can opt for the DIY Pick Up Option to receive a 15% discount on your hire items (for our packages only). Please note for pickup of the Three Tier package will require a large vehicle with seats down. We will provide you will all the details of how to setup the perfect High Tea Table.
Items are available to be picked up at 9am the morning of your event and returned by 6pm the same day. We are happy to go outside these hours so please call us to discuss.
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What are the costs associated with delivery?
Delivery within 20km of Augustine heights, QLD is free for all our packages. Outside this area we charge $1/km. Ie 30km from Augustine Heights will incur a charge of $10 each way, therefore total of $20 delivery fee.
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For hire only (non-packages) pick up is free or a price for delivery can be arranged.
What time will my items be setup?
We allow a minimum of 2 hours (depending on event size) for setup of the hire items before the start of your event so we can be out in plenty of time for your guests to arrive. Catering will be delivered with hire items for you to store in your fridge. It is up to you the client to bring out food at the start of the event to maximise freshness.
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How/when do I need to pay?
We require a bond/deposit of $100 - $200 (depending on booking size) within 7 days of your enquiry to secure your High Tea date.
Guest numbers and full payment is required 10 days prior to your event, and an email or text with the transfer receipt is required for confirmation.
We will return the bond fully to your nominated account 2-3 days after your event if items are returned clean and undamaged.
Payment can be made by bank transfer.
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Can I change the number of guests for my event?
Yes. We understand it can be difficult to know exact numbers of guests and we allow changes to numbers as far as 10 days prior to the event. This allows us to finalise catering for your event.
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What if I need to cancel my booking?
We understand and do allow cancellation of your event. Bond will be returned (percentage) depending on how much notice is given. No bond will be returned for bookings cancelled within 2 weeks of the event date.
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Do I need to wash hire items?
We do require that items are washed and dried after each event. Due to the delicate nature of our fine china we please ask that hire items are not placed in a dishwasher.
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What if an item breaks when I’m hiring?
This is very rare – but we understand accidents do happen. Any breakages come out of the $100 bond to replace the item or we will send an invoice for the damaged items if damage is excessive of the bond amount.
We will send a copy of our replacement costings of our items with your final quote so you are aware of all replacement costs before you pay your deposit.